Frequently Asked Questions

Find answers to common questions about our takeaway coffee and desserts service in London

We serve a wide selection of freshly brewed beverages prepared by trained baristas. Our menu includes espresso-based drinks such as cappuccino, latte, flat white, and americano, all made with premium Arabica beans sourced from sustainable farms. For those who prefer alternatives, we offer filter coffee, cold brew during warmer months, and specialty options like mocha and caramel macchiato.

Each drink can be customized with your choice of dairy or plant-based milk including oat, almond, and soy. We also accommodate different strength preferences and can adjust sweetness levels. All beverages are served in insulated cups to maintain temperature during transport.

Yes, we accept advance orders through our phone line at +44 20 7918 2736 or via email at [email protected]. This service is particularly useful during busy morning hours or when you need items for meetings and events. We recommend placing orders at least 30 minutes in advance to ensure everything is prepared fresh and ready when you arrive.

For larger orders exceeding 10 items, we ask for at least 2 hours notice. When placing your order, please specify your preferred collection time and any special requirements. Payment can be made upon collection or arranged in advance for corporate accounts.

Our dessert selection changes seasonally but typically includes brownies, muffins, cookies, cheesecake slices, tarts, and pastries. All items are baked fresh daily either on-site or delivered from local bakeries we partner with. We prioritize quality ingredients and avoid artificial preservatives, which means our products have optimal taste when consumed within 24-48 hours.

For customers with dietary requirements, we stock gluten-free brownies and vegan muffins. Each dessert is individually wrapped for hygiene and convenience. We display preparation dates on packaging and can provide full ingredient lists upon request for those with allergies or specific dietary needs.

We run a stamp card program where customers receive one stamp per beverage purchase. After collecting 10 stamps, you receive one drink of your choice free of charge. Cards are available at the counter and valid for 6 months from the first stamp date.

Regular customers who visit during weekday mornings between 7:00-9:00 can take advantage of our breakfast combo offers, which pair any hot drink with a pastry at a reduced price. We also provide corporate discounts for businesses placing regular bulk orders. Contact us at [email protected] to discuss arrangements tailored to your company's needs.

Lupiho is located at 123 Clapham Road, London, SW9 0AE, easily accessible by public transport with Stockwell and Oval stations nearby. We operate Monday through Friday from 9:00 to 18:00, providing service throughout the workday for both morning and afternoon needs. On Saturdays, we're open from 10:00 to 14:00 for weekend visitors.

We remain closed on Sundays to allow our team proper rest. During bank holidays, hours may vary, so we recommend checking our contact details or calling +44 20 7918 2736 before visiting. Our location offers convenient access for residents and workers in the Clapham and Brixton areas.

We take dietary requirements seriously and offer several options for customers with restrictions. Our beverage menu includes multiple plant-based milk alternatives, and we clearly label all desserts with common allergens such as nuts, dairy, eggs, and gluten. Staff members are trained to answer questions about ingredients and preparation methods.

While we make every effort to prevent cross-contamination, our kitchen handles various allergens daily, so we cannot guarantee a completely allergen-free environment. For customers with severe allergies, we recommend discussing your specific needs with our team when ordering. We maintain detailed ingredient documentation and can provide this information to help you make informed choices about what's safe for your consumption.

We accept all major payment methods to make transactions convenient for our customers. This includes contactless card payments (Visa, Mastercard, American Express), chip and PIN, and mobile payment systems such as Apple Pay and Google Pay. For amounts under £100, contactless is the quickest option and preferred during busy periods.

Cash payments are also welcome, though we encourage card use for hygiene and efficiency. For corporate clients with regular orders, we can arrange monthly invoicing. All transactions are processed securely, and receipts are provided either printed or via email upon request.

Environmental responsibility is important to us, and we've made significant changes to reduce our ecological footprint. All our takeaway cups are made from recyclable materials with plant-based linings that break down more easily than traditional plastic coatings. Lids are also recyclable, and we encourage customers to bring their own reusable cups by offering a small discount on each purchase.

Dessert packaging uses compostable or recyclable materials wherever possible. We've eliminated single-use plastic cutlery and straws, replacing them with wooden or paper alternatives. Our napkins and paper bags are made from recycled content. While we continue working toward zero-waste operations, these measures represent our current commitment to sustainability in the London community.

About Lupiho

Your trusted partner for quality coffee and desserts in London

Lupiho coffee shop interior

Our Story

Lupiho started in 2018 when three coffee enthusiasts decided to open a takeaway spot on Clapham Road. We noticed that people in our neighbourhood wanted good coffee without the wait or the noise of crowded cafes. Our first location was a small counter with just two espresso machines and a display case for pastries.

From day one, we focused on speed and consistency. Our baristas trained for three months before serving their first customer. We tested 47 different coffee blends before selecting our signature roast from a supplier in Bristol who sources beans directly from farms in Colombia and Ethiopia.

Within the first year, we served over 85,000 cups of coffee. By 2020, we expanded our dessert range to include 12 different items, working with a pastry chef who previously worked at a Michelin-starred restaurant in Mayfair. Each dessert is prepared fresh daily using ingredients from verified suppliers across the UK.

Our Mission

We provide quality coffee and desserts for people on the go. Every product meets our standards: coffee brewed at precise temperatures, desserts made with measured ingredients, and service completed within three minutes during peak hours. This approach has earned us a 4.7-star rating from over 2,300 customers on Google.

Lupiho coffee preparation

What Drives Us

We operate with clear principles. Our coffee beans arrive within 14 days of roasting. Desserts that don't sell within 18 hours are donated to a local food bank in Brixton. Our staff receives training every quarter on new brewing techniques and customer service protocols.

Sustainability matters in practical terms. We use compostable cups made from plant-based materials and offer a 20p discount for customers who bring reusable containers. Our packaging supplier is certified carbon-neutral, and we track our waste reduction monthly.

Core Values

Quality Control

Every batch of coffee is tested for extraction time, temperature, and taste. Our head barista calibrates equipment daily and conducts blind taste tests weekly with the team to maintain standards.

Efficiency

Average service time is 2.5 minutes from order to pickup. We redesigned our workflow in 2021, reducing wait times by 40% while maintaining product quality through streamlined processes.

Transparency

All ingredients are listed on our menu boards with allergen information. We source from 8 verified suppliers and publish their certifications on our website for customer review.