Privacy Policy

Effective Date: January 1, 2025

1. Information We Collect

1.1 Personal Information

When you place an order or interact with our website, we may collect the following personal information:

• Full name and contact details (email address, phone number)
• Delivery address and billing information
• Payment card details (processed securely through third-party payment processors)
• Order history and preferences
• Communication preferences and feedback

1.2 Automatically Collected Information

We automatically collect certain information when you visit our website, including:

• IP address and browser type
• Device information and operating system
• Pages viewed and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

Lupiho uses the collected information for various purposes, including:

• Order Processing: To process and fulfill your orders for coffee and desserts
• Customer Service: To respond to your inquiries, provide support, and improve our services
• Marketing Communications: To send you promotional offers, newsletters, and updates (with your consent)
• Website Improvement: To analyze website usage and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Fraud Prevention: To detect and prevent fraudulent transactions and protect our business

3. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Necessary for website functionality and order processing
• Performance Cookies: Help us analyze website traffic and improve performance
• Functional Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Track your browsing habits to deliver relevant advertisements

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

4. Information Sharing and Disclosure

Lupiho does not sell your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that assist with payment processing, delivery services, and website hosting
• Legal Authorities: When required by law or to protect our legal rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured format

7. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

Lupiho reserves the right to update this Privacy Policy at any time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.